Technology Solutions · Foundations
Outsourced IT support for small businesses
Remote and on-site IT support for small offices in Delhi NCR — computers, email, Wi-Fi, backups and accounts looked after by one accountable team.
Small businesses rarely need a full-time IT employee, but they do need someone who answers when email stops working, a laptop won’t connect or a backup quietly fails. TrueOrbis provides remote help on working days, on-site visits in Delhi NCR where agreed, and routine checks that stop small problems becoming expensive ones.
Who it is for
Small offices, clinics, shops and growing teams (typically up to around 50 people) with no in-house IT person, or one person stretched too thin.
Signs you might need this
- Staff lose time to the same computer, printer or Wi-Fi problems every week
- Nobody knows who has access to which email accounts and systems
- Backups exist, but nobody has checked a restore
- A relative or freelancer ‘helps out’ with IT, when available
- New joiners wait days for a working laptop and accounts
How TrueOrbis helps
- Help desk by phone, WhatsApp and remote session on working days
- Email and domain administration (Google Workspace, Microsoft 365 and others)
- Device setup, updates and basic security for laptops and desktops
- Office Wi-Fi, router and printer troubleshooting
- Backup checks, user onboarding and offboarding, and an up-to-date IT inventory
How it works
Step 1: Short IT check
We list your users, devices, email and internet setup and note anything urgent.
Step 2: Proposal
You receive the support scope, response times, visit terms and monthly fee in writing.
Step 3: Onboarding
Admin access is set up in your name, quick fixes are made and contacts are shared.
Step 4: Ongoing support
Raise issues by phone, WhatsApp or email; routine checks run in the background.
What helps us quote
Send copies only when we ask, through the secure method we agree — not in the first message.
- Number of users and computers
- Email provider (e.g. Google Workspace, Microsoft 365)
- Office location(s) and whether on-site visits are needed
- Any business software that must keep running
Packages
Clear options, quoted for your situation
Fees are quoted after we understand your requirement — you receive a written quotation with scope, timeline and fees before any work begins.
Remote IT support
Best for: Small offices that need someone to call when IT goes wrong
- Remote help for computers, email, printers, Wi-Fi and common software
- Agreed response times on working days
- Monthly summary of issues handled
Indicative timeline: Onboarding typically 1 week
Request a quoteManaged IT support
Best for: Businesses that want IT looked after proactively
- Everything in remote support
- Device and user inventory, updates and backup checks
- Email/domain administration and access management
- On-site visits in Delhi NCR as agreed
Indicative timeline: Onboarding typically 1–2 weeks
Request a quoteOne-time IT setup or clean-up
Best for: New offices, moves, or a messy setup that needs sorting
- Network, Wi-Fi, devices, email and backups set up or tidied
- Documentation of devices and accounts, with a secure password handover
Indicative timeline: Typically 2–7 working days
Request a quote
Not included
- Hardware, software licences and internet charges
- 24×7 emergency cover unless agreed in writing
- Repairs that need the manufacturer or an authorised service centre
What your quotation depends on
- Number of users and devices
- Remote only or on-site visits
- Systems in use
Timelines: Indicative — confirmed in your written proposal.
Typical deliverables
- 01
Agreed support hours and response times in writing
- 02
IT inventory of users, devices and accounts
- 03
Monthly summary of issues handled and risks spotted
- 04
Admin access held in your name, with a documented handover
The exact scope, timeline and fees are agreed in writing before work starts, based on what you already have and what fits your team.
Common questions
Do you provide on-site support?
Yes, in Delhi NCR, as agreed in your support plan. Elsewhere in India support is remote, by phone, WhatsApp and remote session.
Is support available 24×7?
Standard support runs on working days, Monday to Saturday, 10:00–19:00 IST. Extended cover can be discussed for critical systems and is agreed in writing.
Can you work with our existing hardware and software?
Usually, yes. We start with what you have and only recommend replacements where something is unsupported, unsafe or costing you time.
Often paired with
Start a conversation
Tell us what you need to fix, build or set up.
Share a few lines about your requirement. We’ll reply with clear next steps — including whether TrueOrbis is the right fit.